Amazon Connect Webinar – Create an Exceptional Contact Center Experience on AWS

Hear the benefits of moving your contact center to the Cloud. Amazon Connect is a simple, scalable contact center solution that can adjust to the changing needs of your customers in real-time and enables you to engage with them easily and naturally. Learn more here –


Gustavo ChiHam says:

Is their a WFM where our agents can select hours and only make agents work on those hours ? Regards

Rajesh Ghosh says:

Hello Chris, I wanted to know if it is possible to key in a set of numbers to take user input (traditional way), say a credit card number or customer id or date of birth? I did not seem to see that option in contact flows. Am I missing anything? I have been able to do that using Lex integration but not with the keypad. – Thank You!

Anand Kumar says:

Is there way to connect this flow to database to verify user entered data and then proceed further with the call ?

Asen Kalchev says:

What is POC and what is IVR? Thank you.

Gustavo ChiHam says:

Do you have partners that can provide support & help implement AWS Connect in Latin America ?

Chris Plankey says:

Is there a github with a working version of the site with the embeded softphone shared in the video shown at 23:10?

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